Orders:
Q: How can I place an order?
Simply browse our collection, select your desired product, choose the size and quantity, and click “Add to Cart.” Follow the checkout process to complete your purchase.
Q:What should I do if I accidentally ordered the wrong size or color?
If you realize you’ve ordered the wrong size or color, contact us within 24 hours so we can adjust the order before it ships. If the item has already shipped, you can still return or exchange it according to our return policy.
Q: What sizes do you offer?
We offer sizes ranging from small to 12XL (up to 70 inch chest) for most of our products. You can refer to our size guide to find the best fit.
Q: How do I know my size? Do you have a size guide?
Yes, we provide a detailed size guide on each product page. Simply measure yourself and compare your measurements to the size chart to find your perfect fit.
if you have still confused then contact with our fb page or give us a call 01830676953
Q: What materials are your products made from?
Our garments are made from high-quality, breathable fabrics such as 100% cotton, cotton blends, and eco-friendly materials. Specific fabric details are listed on each product page.
Q: Do you take custom orders for events or bulk purchases?
Yes, we do accept custom orders for events and bulk purchases. Please contact our customer service team through our Facebook page here or email us at sales@shirtology.world to discuss your specific requirements, and we’ll be happy to assist you!
Shipping & Returns:
Q: What are your shipping options?How long will it take for my order to arrive and what is the charge?
We offer standard and express shipping options. Shipping rates and times will vary based on your location and selected shipping method.
for Inside dhaka Delivery next day. Charge 70 Taka
Outside Dhaka delivery 2/3 days. Delivery Charge Pathao,Redx 130 taka, SA paribahan or Sundarban 150 taka. ( advance needed for outside dhaka shipping)
Q: How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your package online. You can also track your order through your account on our website. If you have any issues, feel free to contact us via our Facebook page
or call us at 01830676953 for further assistance.
Q: What is your return and exchange policy?
Yes, you can exchange or return any products that are eligible for returns or exchange within 7 days of delivery. Please ensure that the items are unworn, unwashed, and in their original condition with tags still attached.
Q: How do I return or exchange an item?
To initiate a return or exchange, contact us through our Facebook page Facebook Page and follow the instructions provided. Once your return or exchange is approved, you’ll receive a confirmation. For exchanges, simply specify the new size or color you’d like in your exchange request. We will send one of our delivery personnel, who will handle the return or exchange within 4-5 working days.
Q: What is your return or exchange criteria?
• Customers must bear the shipping expense. The exchange charge is 100 BDT inside Dhaka and 150 BDT outside Dhaka.
• The exchange item must be packed well with poly, board, and all original accessories to ensure it can be offered to another customer.
• Please share a picture of the well-packed exchange item, along with all accessories, to our Facebook page here. After receiving the photo, we will proceed with the exchange or return delivery.
Q: Can I try the item in front of the delivery man and return it instantly if the size doesn’t fit?
- Yes, you can try the item in front of the delivery man. If the size doesn’t fit, you can return it instantly by paying the delivery charge. Please ensure the return item is packed well with all the original accessories before handing it back to the delivery man.
Q: What are the shipping details for orders outside Dhaka?
• Delivery Time: 2-3 days.
• Delivery Charges:
• Pathao/Redx: 130 BDT
• SA Paribahan or Sundarban: 150 BDT
• Order Confirmation: A 200 BDT advance is required via Bkash or Nagad to confirm the order.
• Advance Deduction: This advance will be deducted from your total bill (product price + delivery charge).
• Payment Information: Send the advance to 01738234110 (available for Bkash and Nagad).
Payments, Discounts, and Contacts
Q: What payment methods do you accept?
- We accept Cash on Delivery, Bkash, and Bank Transfer. Detailed payment instructions will be provided during checkout.
Q: Do you offer any discounts or promotions?
Yes, we offer a discount for our customers! Use the code SHIRTOLOGY at checkout to receive 5% off your order.
Q: How can I contact customer service?
You can contact our customer service team through our Facebook page here, by calling us at 01830676953, or by emailing us at sales@shirtology.world.